Refund and Return Policy.

Here is the policy fully translated into English, keeping all rules exactly as you requested and without mentioning any external platform:

📦 Refund Policy — Home Lively

Home Lively ships international Home & Decor products and is committed to quality and customer satisfaction. Refunds will be issued only under the situations described in this policy.

🧾 Situations eligible for a refund

A customer may request a refund in the following cases:

1️⃣ Product received with a manufacturing defect

If the product arrives with a manufacturing defect, the customer must contact us within 7 calendar days after delivery and provide:

  • Order number

  • Photo or video clearly showing the defect

  • Description of the issue

Once verified and approved, a full refund of the total amount paid will be issued.

2️⃣ Product received is different from the one advertised

If the customer receives a product different from what was ordered, they must contact us within 7 calendar days, including:

  • Order number

  • Photo or video of the product received

  • Proof that the item does not match the advertised product

Once confirmed, a full refund will be issued.

📌 Situations not eligible for a refund

To ensure transparency and protect our logistics process, refunds will not be granted in the following cases:

❌ The customer selected the wrong size, variant, or color when ordering
The buyer is fully responsible for selecting correct product specifications.

❌ The product shows signs of improper use or damage caused by misuse

❌ The refund request is submitted after 7 calendar days from the delivery date

❌ Delivery issues caused by:

  • Incorrect or incomplete address provided by the customer

  • Recipient not present at the time of delivery

  • Refusal to receive the package

  • Unsuccessful delivery attempts

📤 Product return

Home Lively does not require the physical return of products for refund. If the order is eligible according to the rules above, the refund will be issued without the need to send the product back.

💳 Refund processing time

Once the request is approved, the refund will be processed within up to 7 business days, using the same payment method used at checkout.

🛠 How to request a refund

Please contact our support team:

📩 Email: support@homelively.com
Email subject line: Refund Request — Order Nº

Include all required evidence for faster processing.

🏷 Policy Acceptance

By placing an order with Home Lively, the customer confirms full agreement with this Refund Policy.