Contact

📞 Contact — Home Lively

We’re here to help!
If you have any questions, need assistance, or wish to speak with our team, you can reach us through the channels below. Our goal is to respond quickly, clearly, and with care.

📧 Support Email

For anything related to orders, shipping, refunds, product information, or general enquiries:

đź“© support@homelively.com

⏱️ Average response time: approximately 30 minutes

🛍️ Customer Service

You can contact us for:

  • Order information

  • Help with tracking

  • Reporting an issue with a product

  • Requesting a refund in line with our policy

  • General questions about our store or products

📦 Order & Delivery Enquiries

If you have already placed an order, please remember to include:

âś” Your order number
âś” Full name
âś” Email used at checkout
âś” Photos or videos (when reporting a problem)

This helps us speed up the process.

đź•’ Opening Hours

Monday to Friday: 9:00am – 6:00pm (business hours)
Saturday, Sunday & Bank Holidays: reduced support

🤝 Our Commitment

Every customer matters to us. We work to ensure you have a positive experience from the moment you contact us to the moment your order arrives at your door.

🏠 Home Lively

Home & DĂ©cor to make your home feel alive every day.